In compliance with the Package Travel, Package Tours and Package Holidays Regulations 1992, all client money is independently held in trust by Protected Travel Services Ltd until your holiday has been completed. This protects all payments we receive from you against the unlikely event of our financial failure, meaning that should such an event occur, you will be able to receive a full refund or continue your trip as normal. No money is paid to us until all the suppliers for your trip have been paid and you have completed your trip.
Please see http://www.protectedtravelservices.com/company/consumer-protection for more information.
Our standalone coaching sessions are not required to comply with the 1992 Package Travel Regulations and therefore are not covered by Protected Travel Services. If you are booking accommodation with coaching then your booking will automatically fall under the 1992 Package Travel Regulations and will be covered by Protected Travel Services.
All of our activities (including standalone coaching sessions) are delivered by experienced and qualified instructors who are fully insured members of the staff of Gone Swimming Ltd.